Stone-Equip.com Shipping Policy
We take pride in our products. After all, we fix our Stone mixers too! Your order is important to us as well, which is why we want to make sure that your products arrive on time, are the correct parts for your mixer and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
Orders placed by noon EST are normally processed and shipped within approximately two (2) business days from the date the order was placed.
*Please be aware that any orders placed on Saturday or Sunday are considered non-business days will be delayed until Monday morning so please allow for the additional processing time.
Shipping Methods Within the USA
We use UPS, FedEx and US Mail to ship orders. Packages shipped using all of these methods are trackable and insured. If your order is not delivered as promised, we can issue a replacement or refund to you. Unfortunately, UPS does not service P.O. Box or APO addresses so we will use US Mail for all of these types of ship to addresses.
We Offer the Following Shipping Services
|Location||Available Services||Cost (Standard)|
|48 Contiguous United States||
||$8.95 Flat Rate Ground|
|Hawaii and Alaska||
||$16.95 Flat Rate Ground|
||$18.95 Flat Rate Ground|
|International Customers||We try to ship US Mail for cost savings when possible. Please contact us for a shipping quote direct to your location worldwide.|
Orders do not ship until they have been fully processed. Please take order processing time into consideration when selecting a shipping method.
Want to check shipping charges before making a purchase? Add items to your cart and click the "check out" button. Don't worry, you will not be charged for an order until you submit your credit card information!
Factory Direct Shipments
Some of our mixer parts are shipped factory direct right to your door from the original manufacturer. They are packaged by the factory to withstand damage during shipping. If a product looks damaged or parts are missing, please contact us. Stone-Equip.com will make every effort to help you obtain the necessary replacements as quickly as possible.
Stone-Equip.com reserves the right to change prices at any time. Purchase prices are final at the date of purchase.
We make every attempt to process orders as quickly as possible. Therefore, once an order has been shipped and picked up by the respective carrier we cannot cancel the order. The standard Stone-Equip.com Returns and Exchanges Policy applies to all orders.